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This latex female condom is been specialy designed to prevent the rapes. It is invented by a South African woman Sonnette Ehlers, in Cape-Town. Incidentilly, South Africa is the most effected from HIV, ratio is one in nine, that means 45 million people are suffering from these diseases. Known also as Vaginal Bear Trap, this device was launched in August 31, 2005, and is expected to come in the market this year. It is used in the vagina like a tampoon. It is made of microscopic invisible barbs outwardly, which attacks the rapist, and clutches his penis. It gives terrible pain and disables the attacker. This gives victim the chance of escaping from the site and saving herself from the attack. It is impossible for the attacker to get it out without the medical surgery, and this way the police and authorities are alterted, and he is been caught. This anti-rape condom, is aimed to prevent the rapes and at the same time, it punishes and terorrise the attackers. It also saves women from getting pregnant and sexually transmitted by STDs and HIVs, by the attacker. It works like a female condom. It is truly a miracle device for the women, who are working and prone to these attacks due to the nature of their life-style. It can be simply fitted in the vagina, and she can go around with her daily routine. This device has not been tested yet on a male, but the plastic body of a male and it worked fine. Still in the stage of criticism, this female condom is facing some doubts. People say that it can multiple the risk for women. This device can further irritate the attacker and in fury and frustration, he can kill the women. Anti-rape activist say that it is barbaric and medieval. ‘It is horrible and disgusting’. They say that it can be used for the purpose of revange and to simply hurt someone who is not an attacker. According to these activists, this device is not effective in gang rapes, as it will only harm one attacker at a time. It may be an issue of a debate for the groups, but it is certainaly a boon for the women who are living under the threat of sexual attacks all the time because of their nature of job. If some device is providing her the piece of mind and body. Why would she be hessitant to use that? It is indeed a welcome device for them. penis enlargment result vimax natural penis enlargement technique safe penis enlargement homemade penis enlargment penile enlargment device cheapest penis enlargement pills permanent penis enargement guide to penis enlagement

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Ayurveda is perhaps the oldest system of health care in the world and originates from the Indian subcontinent. Ayurveda is based on scientific principles of diagnosis and treatment. It differs from conventional medicine in the basic principles of investigation and assigning causes to processes rather than specific areas of physiology. Ayurveda has been a vogue since 5000 years ago. Our Vedas have been repeated references to the efficacy of Ayurveda as a science of healthy life. The western world is now realizing the value of Ayurveda in treating Chronic diseases like Arthritis, Paralysis, Stroke, Neurological disorders etc. Even WHO has given high rating for Ayurveda system. It differs from conventional medicine in the basic principles of investigation and assigning causes to processes rather than specific areas of physiology. The increasing awareness of herbal medicines in Western markets such as USA, UK, Canada and Japan and the technological advancements in biotech industry were two major reasons which compelled us to offer a platform like this. The key to the success of www.AyurvedicCure.com is the quality of the ingredients they use, the way in which formulae are based on ancient Ayurvedic traditions, a careful manufacturing process and an ongoing research program for testing and evaluating new and old products. Here are some Important Herbs and their Uses: Ashvagandha ( Withania Somnifera), ( Winter Cherry): Traditionally, Ashwagandha has been used in many ways--as a sedative, a diuretic, a rejuvenating tonic, an anti-inflammatory agent, and as an "adaptogen" (endurance enhancer). Many Western herbalists refer to this herb as "Ayurvedic ginseng" because of its reputation for increasing energy, strength, and stamina, and for its ability to relieve stress. It is especially beneficial in stress related disorders such as arthritis, hypertension, diabetes, general debility, etc. It has also shown impressive results when used as stimulants for the immune system. http://www.ayurvediccure.com/ashwagandha.htm Amla ( Emblica officinalis), ( Indian Goosebery): Amla contains the highest amount of Vitamin C (Ascorbic acid), Phyllembin, Phyllemblic acid, Gallic acid, Ellagic acid in natural form and Cytokin like substance identified as Zeatin, Zriboside, Z nucleotide, Tannins 30%. It is one of the strongest rejuvenatives in Indian pharmacopoeia. It contains 30 times the amount of Vitamin C found in oranges. Its antibacterial, carminative, hypoglycemic, stomachic, Hypotensive and astringent action prevents infection, helps in healing of ulcers, treatment of jaundice, dyspepsia and cough and controls hyperacidity. Alma is a good Cardio Tonic and its mild stimulant action on heart helps to control blood pressure. The use of Indian Gooseberry enhances the antidiabetic action of Karela. Phyllanthus Emblica is a very good hair tonic. http://www.ayurvediccure.com/amla.htm Brahmi (Bacopa Monniera): Aside from increasing intellectual and cognitive function, Brahmi induces a sense of calm and peace in its users. It is unique in its ability to invigorate mental processes whilst reducing the effects of stress and nervous anxiety. This makes Brahmi extremely applicable in highly stressful work or study environments where clarity of thought is as important as being able to work under pressure. Many people have the intelligence to perform to strict standards, but lack the composure and self-confidence to reach them. Additionally, Brahmi helps soothe the restlessness and distraction that nervousness causes. Brahmi is ideal for students and workers faced with this problem. http://www.ayurvediccure.com/brahmi.htm , Shallaki ( Boswellia Serrata): Today its major use is as an anti-inflammatory agent for the treatment of rheumatoid arthritis, juvenile rheumatoid arthritis, low back pain, myositis, fibrositis, and osteoarthritis. Experimental and clinical usage of boswella indicates it has none of the side effects on blood pressure, heart rate of the gastric irritation and ulcers associated with many anti-inflammatory and antiarthritic drugs. It is now an approved herbal medicine in India for use against osteoarthritis, rheumatoid arthritis, soft tissue rheumatism, low back pain, myositis and fibrositis. In the United States,physicians are giving boswella high marks for effectiveness. Dr. E. W. McDonagh, a Kansas City physician, has reported success among some 350 patients suffering from a variety of advanced muscular and skeletal conditions for which other treatments had failed to help. http://www.ayurvediccure.com/shallaki.htm , Karela ( Bitter Gourd), ( Bitter Melon), ( Momordica charantia) : Bitter Melon, also known as Karela, Momordica Charantia or Bitter Gourd is a herb that helps regulate blood sugar levels and keeps body functions operating normally. It contains Gurmarin, a polypeptide considered to be similar to bovine insulin, which has been shown in experimental studies to achieve a positive sugar regulating effect by suppressing the neural response to sweet taste stimuli. Karela's principle constituents are lectins, charantin and momordicine. The fruits have long been used in India as a folk remedy for diabetes mellitus. Lectins from the bitter gourd have shown significant antilipolytic and lipogenic activities. http://www.ayurvediccure.com/bittergourd.htm Shilajit (Asphaltum) : This is Shilajit, one of Ayurvedas most potent and unique rejuvenatives. The ancient medical literature attributes many health benefits to Shilajit known as "conqueror of mountains and destroyer of weakness." It has been said that there is hardly any curable disease which cannot be assisted with the aid of Shilajit. Shilajit has been used historically for general physical strengthening, anti-aging, blood sugar stabilization, libido, injury healing, urinary tract rejuvenation, enhanced brain functioning potency, bone healing, kidney rejuvenation, immune system Strengthening, arthritis, hypertension, obesity and many other application for numerous conditions. http://www.ayurvediccure.com/shilajit.htm Garlic ( Lasuna), ( Allium sativum): The platelet and hypolipidemic activities of Lasuna ensures smooth coronary function. Garlic is regarded as one of the most effective remedies to lower blood pressure. The pressure and tension are reduced because it has the power to ease the spasm of the small arteries. It also slows the pulse and modifies the heart rhythm, besides relieving the symptoms of dizziness, shortness of breath and the formation of gas within the digestive track. It has an antiseptic effect and is an excellent remedy for infectious diseases and inflammations of the stomach and intestine. Human population studies show that eating garlic regularly reduces the risk of esophageal, stomach, and colon cancer. This is partly due to garlic's ability to reduce the formation of carcinogenic compounds. http://www.ayurvediccure.com/garlic.htm Triphala: Triphala, a cornerstone of ayurvedic medicine, is a composite herbal preparation containing equal proportions of the fruits of three myrobalans, Emblica officinalis, Terminalia chebula and Terminalia bellirica. When consumed for a long period, it helps reduce excess weight. It promotes good colon health and acts as a laxative without causing cramps or irritation. It gently stimulates the intestinal walls and restores tone to the colon, thus helping in the elimination process, providing a colon cleansing effect. When consumed for a long period, it helps reduce excess weight. It promotes good colon health and acts as a laxative without causing cramps or irritation. It gently stimulates the intestinal walls and restores tone to the colon, thus helping in the elimination process, providing a colon cleansing effect. http://www.ayurvediccure.com/triphala.htm Guggulu: ( Bedellium), ( COMMIPHORA MUKUL): Studies show that a 14-27% of LDL cholesterol and 22-30% of triglycerides levels were reduced when guggul was given to men and women with high cholesterol for 12 weeks with no change in diet or exercise. Research with laboratory animals suggests guggul may help enhance thyroid function. Since the thyroid gland produces hormones that are needed to regulate metabolism, it can help in weight loss. Studies show guggul may change thyroid hormone metabolism, increase levels of circulating T3, or triiodothyroxine, a thyroxine metabolite known to raise overall metabolism, which in turn increases fat burning. Since guggul supports atherosclerosis (hardening of the arteries), which may impede blood flow to and from the penis, guggul may possibly be the treatment for impotence many men are looking for. http://www.ayurvediccure.com/guggul.htm Tulsi ( Holy Basil), ( Tulasi): Tulsi has antioxidant properties, and helps boost the body's ability to fight off damaging free radicals, which have been linked to disease and aging. It is an adaptogen that helps the body fight the effects of ongoing stress and also balances the mind, nerves and emotions. Tulsi maintains the health of the throat chest and lungs. In fact, it helps protect the entire respiratory tract. It is an anti-inflammatory. A herb that promotes optimum respiratory support. Tulasi has antimicrobial, anti-inflammatory, expectorant properties and is useful in respiratory tract infections. It helps during respiratory stress. http://www.ayurvediccure.com/tulasi.htm Neem (AZADIRACHTA INDICA): Neem effectively kills the bacteria that cause Acne and studies prove that Neem will reduce inflammation, even the inflammation produced by Acne. In the case of eczema clinical studies demonstrate that even the application of weaker Neem leaf extracts effectively cured acute conditions of eczema, what to speak of the fresh cold pressed oil with its high concentration of active ingredients.Modern clinical studies have identified a number of compounds in the Neem tree that effectively regulate immune system functions. Whether drinking a simple cup of tea out of the leaves or taking extracts of the Neem leaf, Neem significantly and consistently reduced insulin requirements for nonkeytonic, insulin fast, and insulin sensitive forms of Diabetes.The pain, inflammation, and swelling of the joints in arthritis can be greatly reduced by different compounds in Neem http://www.ayurvediccure.com/neem.htm Arjuna (TERMINALIA ARJUNA): Arjun improves cardiac muscle function and pumpingactions of the heart. Scientific studies have shown Arjun to be very effectivewhen used regularly over a period of time for the treatment of angina, coronary artery disease, heart failure, edema, and possibly hypercholesterolemia. Studies have also shown Arjun to have positive effects in the treatment of gonorrhea. Externally, this herb has been used to treat acne, blemishes, wounds, dysentery, and diarrhea. http://www.ayurvediccure.com/arjuna.htm penis enlarement tip penile enlargement photo pennis enlargement surgeries vimax penis enlargement result free penile enlargment video penis enhancement surgery cost top penile enlargement pills do penis enlargment pills really work penis enhancement herb

Since the introduction of Rogaine in the early 1980's, androgenic mediated hair loss, or 'male pattern baldness' has been considered a treatable condition through the use of pharmaceutical preparations. The perception that over-the-counter and prescription drugs are the only means to successfully treat this type of hair loss is perpetuated by the lack of well-funded and publicized studies on the efficacy of natural treatments. However, as the understanding of the biological mechanism of male pattern baldness has become clear through a great body of research, the reality of an effective natural treatment regimen is at hand. After a review of the available natural products, some suggestions will be made for creating your own regimen for treating hair loss naturally. The overall cause of male pattern baldness is now well-known: this type of hair loss seen in about a third of the male population is mediated by the androgenic metabolite of testosterone known as dihydrotestosterone or DHT. The production of this now-infamous hormone increases later in life for many men, along with changes with the receptors for this hormone at the hair follicles. In general, the pertinent hair follicles shrink with continued exposure to the androgenic hormone, some forming only small, villus hairs, while others eventually die completely. Some sources claim these follicles are still getting an adequate blood supply, while others note a waxy buildup or scar-like tissue surrounding the follicles, preventing adequate nutrient delivery. Thus, the localized cause of hair loss, at the follicle level, is still being researched. This does not mean there has been success in discovery of natural hair loss remedies! The regrowth of hair due to androgenic-induced loss should be addressed on two fronts. First, the levels of DHT produced within the body (rather than topically) should be addressed, along with the binding of DHT at it's receptor sites. Second, hair growth should be stimulated topically with application of nutrients and/or DHT suppressors on the follicles themselves. Let's first address the suppression of DHT production and binding systemically (within the body). Prescription drugs such as Finasteride and Dutasteride are available which lower blood levels of DHT, and have been used to improve hair loss conditions. There are now several well-known natural, plant-based products which either reduce testosterone's conversion to DHT (via the 5-alpha-reductase enzyme system), block the binding of DHT to receptor sites, or both. Most common, and most important are Saw Palmetto Berry extract and Stinging Nettle Root extract. These to herbs work in combination to both block the conversion of testosterone to DHT and prevent it's binding to receptor sites in the scalp. Other herbs employed with similar functions include pygeum africanum and pumpkin seed oil, both used to bring into balance the testosterone/DHT ratio; lastly, the plant sterol Beta-Sitosterol is often used successfully to treat prostate enlargement, which has similar causes to male pattern baldness - whether it will support hair growth is not yet known, but it likely won't hurt!. Finally, getting an adequate supply of Zinc is also important in maintaining this hormonal balance. The entire androgen hormone regulation system is fairly complex; just remember these items: Saw Palmetto, Nettle Root (not leaf!), Pygeum, Zinc, and Beta-Sitosterol. By the way, if using a prostate formula for these nutrients, they should be taken in gel cap form - they are better absorbed this way than in plain powder, and hence more effective. In addition to these herbs, which are also commonly used around the world for blocking the creation and effects of DHT, Procyanidins, or Polyphenols, have been shown to inhibit DHT systemically, AND can stimulate hair growth when applied topically. These anti-oxidant compounds first became renown with the discovery of the amazing action of grape seed extract and it's powerful ability as a free-radical scavenger. More recently, Japanese researchers went through the effort of testing HUNDREDS of compounds in the laboratory for their effect on the stimulation of hair growth, and they found the compounds of grape seed extract grew hair at a greater rate than the pharmaceutical preparation Minixodil. With further testing, using variations of the polyphenols, they discovered those found in apple skin polyphenols to be even more effective, nearly twice effective as Rogaine. Further, with the addition of Forskolin, another herbal extract, the effect was even greater. Exciting news! The interesting thing is that these compounds actually stimulated the hair follicles to become active, whereas it seems Rogaine works by lowering blood pressure in the scalp, thereby increasing blood flow to the follicles. And these compounds did not produce an initial 'shedding' as Rogaine has been known to do. Ok, before we get to the good stuff - like how to create your own hair regrowth program, let's look at one more class of natural products - essential oils. Essential oils are powerful, aromatic compounds distilled from plants, with highly regarded medicinal properties, well beyond the effects of only their aromas. Rosemary essential oil has long been considered a 'hair tonic', more than likely because of it's ability to stimulate blood flow locally. A certain type of rosemary, known as rosemary verbenone, also contains compounds which influence skin regeneration. Recall the addition of Retin-A to the use of Rogaine? This was to stimulate the turnover of the skin, increasing the pace of the hair regrowth process. Other essential oils, such as Lavender, have an anti-inflammatory (inflammation is sometimes implicated in hair loss) and skin regenerating effects. Thyme and Cedarwood oils have also been studied, and the combination of these oils has been shown effective at hair growth stimulation in patients with alopecia areata. Given all this wonderful information, how does one combine them into an effective regimen? The best thing to do is keep it simple - the more simple it is, the more likely it is you'll stay with it for the several months it will take to see significant effects. So, for the systemic DHT suppression and inhibition, look at formulas either designed specifically for hair, or those for the support of the Prostate gland - they will contain almost the exact same ingredients. Look for a high-quality supplement, with standardized Saw Palmetto extract, Nettle Root extract, and Pygeum extract. Do not take the un-extracted herbs, they will not likely be strong enough in doses you are willing to consume. Saw Palmetto can be consumed in doses between 160 and 320mg daily, Nettle Root a bit more, and Pygeum significantly less. They should be in a gel cap, preferably in Pumpkin seed oil. Take a separate Beta Sitosterol supplement, around 400mg daily, if it is not included already. This is typically found in dry capsules, and there have not been reports of the importance of consuming this in an oil-based capsule, though you can take it with fatty food if you want to be sure (this may help the absorption). Add an oral supplement of Green Tea extract, Grape Seed extract, or Apple Polyphenol extract if you like, along with a good multivitamin. Now for the topical applications - the polyphenols can be mixed in water. Even better would be to find Nettle Root, grind it up and make a strong tea. To this, create a 1-3% solution by weight of the polyphenols in the liquid and apply twice daily (shake really well or use a blender). Grape seed extract is acceptable, though apple polyphenols would be best. They are hard to come by just yet, but are becoming more popular and available. A bulk supply is best, so you don't have to go opening capsules! A .5-1% addition of Forskolin herb extract can be made io increase effectiveness, but is not completely necessary. Applying right after a shower may make it easier to distribute the liquid on the scalp, and may also increase absorption. It is important to note that increasing the concentration beyond 1% for Grapeseed extract and 3% for Apple polyphenols extract is not advised - higher concentrations did not show increased efficacy - in fact, there may be an opposite effect. For the record, there are about 30 grams of water in one ounce; 1 gram of powder in this is just over a 3% solution. Finally, to this solution, a small amount of the Saw Palmetto blend from a ge lcap can be added - though the efficacy of this has not been noted in the literature. For the essential oils, use 1ml of each oil per one once of carrier oil (a blend of jojoba and grapeseed was used in the study showing hair regrowth in Scottland). Because this is isn't as attractive once applied, though you will smell nice, apply in the evening, before bed, between once a day and once every three days. Or apply during the day some time, massaging into the scalp, and leaving in for 20 minutes to an hour, then wash out. This will give enough time for the oils to penetrate the skin and have their effect. So there it is, the roundup of the more well-known and tested natural remedies for male pattern baldness. While Rogaine for growth stimulation, and Finasteride or Dutasteride for DHT inhibition are completely reasonable ways to go, their costs are high and the effects of their long term use are not well known. And then there are some folks that would prefer to stay away from chemically manufactured medicines altogether - hopefully this bit of information will help. There is much more research available on the internet, though hopefully this is enough information to get you confidently started. guide to pennis enlargement free penis elargement video vig rx pic penis enlargement surgery photo penis elargement surgery picture penis enargement video natural penis enhancement and lengthening plastic surgery penis elargement penis enhancement herb

The incidence of yeast infections seems to be growing, yet it is often looked upon as a common ailment that is endemic to women. Many men suffer yeast infections and it is just as painful and inconveniently located as for women. Typically a topical cream or antibiotic (either oral or inserted vaginally) is the approach taken when a yeast infection needs to be addressed, but there may be common sense ways to prevent infection as well as suggestions on treatment options. What is a Yeast Infection? When your body produces too much yeast it often results in an infection. Since yeast is common in or on the skin, penis, mouth and vagina these are areas where a yeast infection can occur (although there are generally more incidence in women than men). How Yeast Grows The vagina helps prevent the growth of yeast through a caustic (for the yeast) acidic environment. This environment can be altered negatively by menstruation, as well as the use of birth control pills, diabetes and certain antibiotics. These agents work to lower the acid normally found in the vagina. When this happens, yeast, which is common in the vagina in small amounts, can find an atmosphere for rapid growth. The use of synthetic materials in underwear or lingerie can also contribute to yeast infections by trapping moisture which also creates an atmosphere conducive to excess yeast production. Why Yeast Infection Occurs Ph balance in the body is the key. Yeast is prevalent in the body at all times. Yeast infection will occur when the acid ph of the body is lowered. The immune system regulates the acid balance in the body. Your diet is the leading factor to help the immune system keep a healthy balance. The body has a healthy ph of 6.4 (when measuring urine or saliva), the further away, greater or lower, from this natural reading you have, will cause greater disease and illness such as yeast infection. Stress is one of the largest causes of unbalanced ph readings in the body. Blood ph is higher than body ph. Injury, overweight, antibiotics and birth control pills all alter the natural ph of the body. Fatigue is often overlooked as a stress factor. Your ph reading does vary slightly through the day but should average 6.4 for the day. What Not To Do Some may be following advice that is actually harmful, so it is important to know what has been offered in the past as an effective alternative that will not help cure a yeast infection, and may actually accelerate yeast growth or do long term damage to the vagina. You should never use baking soda in attempting to cure a yeast infection. Baking soda has a high ph causing the yeast to proliferate. You should never use Echinacea in your attempt to cure a yeast infection. While it may be good to take orally as a means of reducing the effects of a cold, when vaginally inserted it can cause acute burning sensations. You should also never use bleach in eliminating the effects of a yeast infection. Bleach can actually burn vaginal tissue and result in scarring. You should avoid douching because it reduces normal and healthy vaginal secretions by drying out the vaginal surface. Effective Ways to Reduce Yeast Infections Reducing grains, sugar and most processed foods from your diet can also help reduce available yeast in your body. Raw vegetables are not only good for you, they can help combat yeast infections The persistent use and regular washing of either cotton or silk intimate apparel is also an effective way to reduce the incidence of yeast infections. Nature’s Assistance Acidophilus is a culture that contains plenty of good bacteria and can help your body fight a yeast infection. It is also a primary ingredient in most yogurt. Colloidal silver has also proven successful for many women due to the fact that this mineral is highly effective in eliminating more than 600 diseases. Tea tree oil has also proven an effective ally in the fight against yeast infections and can be inserted vaginally. If you have suffered several episodes of yeast infections it may make sense to try a more natural management approach as well as effective prevention methods. By learning about how yeast is formed and regulated in your body you might discover new ways to personally assist your own future health. easy enlargment free penile surgery way compare penis enlargement pill pennis girth enlargement penis enlargment tool do penis enargement pills really work vimax penis enlargement surgery photo natural penile enlargement pennis enlargement before and after penis enhancement herb

There have been, perhaps, six critical conversations I’ve had that have shaped my professional consulting career. One of them was with an operations manager at a division of Federal Express. I had just completed a successful, nationwide training program for the field sales force, so my credibility and confidence were soaring. Then, I heard a simple, but challenging question. “We know how to measure sales productivity,” he said. “But is there something you can develop that will measure customer service productivity?” Reflexively, I thought, “Why bother? Even if we can do it, reps will hate it.” But I held my tongue, sensing that this was a rare opportunity to revisit some of my assumptions. My gut reaction was informed by years of doing seminars across the country in which I brought together sales and service people into the same sessions. Evaluations told me that they felt they were adversaries with mutually exclusive value systems. Sales types tend to see themselves as swashbucklers, rogues, high-wire types, who crave adventure and embrace risks. They thrive on contingent pay, on the prospect of receiving hefty commissions and bonuses when they make big sales. Service folks tend to be more risk averse. Often, they have a clerical mentality, which commends accuracy while penalizing mistakes. I sensed, to my core, that if we suggested to them that their pay should be even partly variable, based on achievement, they’d rebel. This was more than supposition on my part. I had introduced cross-selling programs for years into service departments, experience that informed my best-selling book, Selling Skills For The Non-Salesperson. I found I could design a great sales program for service people, yet many would balk, even after they had achieved success and financial rewards through it. They explained to me, in a very straightforward way, that they simply didn’t want to be salespeople, and that was that. Noting resistance from the rank and file, senior management, in those days, refused to push for implementation, despite the fact that big profits were being left on the table. What, if anything, has changed since I was asked this question? Four crucial things: (1) We know much more about measuring customer service achievement. (2) Job enlargement, downsizing, CRM, and the rise of professionalism in companies have all contributed to an expectation of broadened CSR responsibilities and heightened performance. (3) Global competition, especially from knowledge workers in countries such as India, China, and elsewhere, is beginning to exert pressure on domestic workers to find ways to increase their contributions, if only to keep jobs onshore. (4) Management is more cost and profit conscious than ever before. Customer Service Achievement If there have been three unwritten commandments in the past for being a capable CSR they have boiled down to: (1) Sound nice; (2) Defuse angry customers; and (3) Don’t make mistakes entering or retrieving data or reciting company policies. Now, associates are being discouraged from focusing primarily on themselves, on customer service, or the motions they go through as they work. They’re being required to focus on outcomes: on customer satisfaction and on customer loyalty. They’re being shown, through new training and unobtrusive, real-time performance measures, how to evaluate the impacts they’re having on transactional satisfaction and a customer’s decision to buy again from their organizations. To borrow a phrase from Peter F. Drucker, suddenly the customer handling process is being managed for results. If we can objectively monitor, measure, manage, and systematically replicate customer results, there’s no reason to deny better pay to the people that can produce them. Future articles will explore some of the other crucial changes that have occurred, as well as discuss the pragmatics of introducing a pay-for-performance plan into the customer service context.